Frequently Asked Questions


Do I need to "break-in" my battery?

No. Although battery break-in may be necessary with some products, our battery packs go through the break-in process before they leave the manufacturer.


Is it normal that the battery gets warm when recharging?

Yes, it is normal that the battery will become warm to the touch during the recharging process. This is because of the pack’s internal resistance and losses in energy conversion efficiency from electric energy to chemical energy.


How long will my battery last before needing replacement?

Average battery life depends on use and conditions. Even with proper care, rechargeable batteries do not last forever. Conservatively, a Li-Ion battery will last about 500–750 cycles. A partial charge/ discharge counts fractionally against those numbers; running the battery down halfway then recharging it completely uses up one half of a charge cycle. “End of useful life” refers to the point at which a battery can no longer supply 70% of its original rated capacity in ampere- hours. After this point, the aging process will accelerate and the battery will need to be replaced.


Does my battery have a “memory”? 

No, Li-Ion batteries do not have any memory. Partial discharge/charge cycles will not harm the battery’s capacity or performance. It is OK to charge the battery as often as is convenient. 


How do I get the most acceleration out of my bike? How do I get to the highest top speed?

Because the bike contains a rear-drive motor you will receive the most acceleration in the lower gears and you will be able to reach top-speed in the higher gears. If you have the belt drive single-speed model you will get the most acceleration in Power mode.


What is this bicycle’s the maximum speed?

Max speed will depend on the rider and the conditions (grade, wind, etc…). There isn’t a maximum limit, however, at speeds over 20 mph (32 km/h), the motor will be cut off and the pedal assistance will be deactivated. This assistance limitation is a legal requirement for pedal assisted bicycles, according to EU and US regulations.


May I remain standing, stopped or on the bicycle when at traffic lights?

Yes. The motor will stay inactive providing that you don’t apply pressure on the pedal. The greater force applied on the pedal, the greater the power you will receive from the motor. This is a result of the continuous reading that the magnetic torque sensor carries out on the force applied on the pedal.


How frequently should I take my bicycle to a bike store for maintenance?

None of the electrical components of the Pure Cycles pedal assistance system needs periodic maintenance. The rest of components require a regular servicing, just like the components of a standard bicycle. The frequency of that necessary maintenance depends on the frequency of the bicycle’s use and its care.


What happens if I puncture my tube/tire? May I repair it myself?

Of course! Despite incorporating the motor to the rear hub, repairing a tire on your own is very simple and can be done just like any other normal bicycle.


Must I charge the battery when not in use?

It’s not necessary if you already have existing charge on the bike. See the below warnings/instructions on storing the bike and battery charge and be sure to store the bike in a dry place.


What should I do when I am not going to use the bicycle for a long period of time?

A charge equivalent to 70-80% of the full capacity is recommended before storing for a long time period. Likewise, its charge level should be supervised every three months and should be maintained at or above 20% of its full capacity.


Will the bike be slower in the cold? 

Below 23-degrees Fahrenheit the battery’s performance will decline. This doesn’t result in any problems or damage to the battery, it just doesn’t allow for a full discharge and thus the range/power are reduced.


Should I have third party insurance?

Check local laws, but as of this writing insurance is not compulsory for e-bikes in California.


Must I use a helmet?

Again, check local laws to see if it’s required, but note that we do recommend them for safety reasons.


Is this electric bike legal?

Again, check local laws, but as of this writing the bike meets all legal standards for compliance in CA.


Is there a required minimum age for riding the Pure Cycles electric bike?

Lastly, and again, check local laws. Riders of all ages can ride our electric bike as long as they fit, but whether they’re allowed to will depend on your local authorities.


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